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Frequently Asked Questions
Explore answers to commonly asked questions about your stay at The Panorama Hotel, including booking information, arrival details, facilities, services and more.
Our team is always available to assist with any additional questions or help you need during your stay.
Do the rooms have views of Georges Bay?
Yes. The Water View Rooms overlook Georges Bay, with views across the water, lagoon and surrounding wetlands. Garden View Rooms overlook the hotel gardens and pool area.
Do all rooms have a balcony/patio?
Yes, every room includes a private outdoor area, with either a balcony or patio overlooking the gardens or Georges Bay.
Are toiletries provided in the rooms?
Yes, bathroom amenities are provided in all guest rooms.
Which rooms have spa baths?
The Water View King,Water View Twin and Water View Family rooms all feature spa baths, allowing guests to relax while taking in views across Georges Bay.
Is breakfast available?
Yes, breakfast is available daily, with an à la carte breakfast menu and barista-made coffee served at The Panorama Bistro & Deck.
What style of food is served at The Panorama Bistro and Deck?
The menu showcases Tasmanian flavours with local seafood, premium meats, seasonal ingredients and a selection of Tasmanian wines, craft beers and spirits.
Do you offer room service?
No, we do not offer room service except for in special circumstances.
Where our your oysters sourced from?
Our oysters are purchased from lease 65 located approximately 8 kilometres from the hotel and are delivered fresh to us daily.
Are there laundry facilities available onsite?
Yes, our self-service guest laundry is located next to Room 30 on the ground floor and is open from 8:00 AM to 8:00 PM. Please note the machines are coin operated.
Do you offer luggage storage?
Yes, secure luggage storage is available for guests.
Is there an onsite gym?
No, however there is a public gym in the foreshore park located 500 metres away.
Can I purchase a gift voucher for accommodation/dining?
Yes, we have gift vouchers available for purchase at our reception or over the phone.
When is it typically busiest in St Helens?
St Helens becomes a buzzing coastal town over the summer time period from November onwards.
Can I walk around the bay?
Yes, the stunning walks around the bay can be accessed from either the front of the hotel or off the deck at the back, directly through the council park.
Is the road through Pyngana quicker to Launceston than the St Marys option?
No the main road through St Marys to Launceston is approximately 25 to 35 minutes faster than the Pyngana Road.
Can you recommend other dining options in St Helens?
There are several other quality restaurants in the town including Parkside restaurant and bar, Skipper's floating fish and chip shop, the Wharf restaurant and bar, Grapevine Pizza and life boy café.
How many guests can you accommodate for weddings and events?
Capacity depends on the chosen venue space and setup, with larger spaces accommodating up to 300 guests.
Do you have accessible rooms?
Yes, accessible accommodation options are available, including a fully wheelchair-accessible downstairs room. Guests are encouraged to contact the hotel directly to discuss specific requirements.
What amenities are included in the rooms?
All rooms include complimentary Wi-Fi, Smart TV, tea and coffee making facilities, refrigerator, ensuite bathroom, air conditioning, heating and a private balcony/patio.
Do rooms have kitchen facilities?
Guest rooms do not include kitchen facilities. Guests can enjoy breakfast, lunch and dinner at The Panorama Bistro & Deck during their stay.
Which room is best for families?
The Garden View Family Room is designed for families or small groups and includes one queen bed and two single beds, accommodating up to four guests.
Is there a restaurant onsite?
Yes, The Panorama Bistro & Deck offers breakfast, lunch and dinner with a focus on fresh Tasmanian produce, local seafood, modern bistro cuisine and regional wines.
Are dietary requirements catered for (ie coeliac, gluten / dairy free)?
Yes, the team can accommodate dietary requirements. Guests are encouraged to inform us when making a booking.
Where are your Great Southern Lobsters sourced from?
Our lobsters are sourced locally from the lobster fisherman in St Helens and delivered to us daily.
Is there a swimming pool?
Yes! Our season outdoor swimming pool is open daily from 8:00 AM to 8:00 PM during the warmer months. Guests are welcome to enjoy a refreshing swim or relax poolside. Please note that the swimming pool is closed during winter.
Is parking available?
Yes, complimentary onsite parking is available for guests. The large car park can accommodate cars, tour buses, minibuses, motorbikes, trailers, caravans and boats.
Do you offer mountain bike storage?
Yes, secure mountain bike storage is available for guests exploring the St Helens Mountain Bike Trails.
What is your cancellation policy?
Booking can be cancelled free of charge up until 48 hours prior to arrival. If cancellations are made less than 48 hours prior to arrival you will be charged the full amount.
Are dogs allowed?
While dogs aren't permitted in our accommodation, well-behaved dogs are welcome on the outdoor deck at our restaurant. It's the perfect spot to relax and enjoy a meal with your four-legged companion by your side.
What is there to see at St Helens Point?
St Helens Point offers stunning beaches, a boat ramp, amazing sand dunes and some excellent surfing beaches.
How do we get to the Bay of Fires?
Turn right when you leave the hotel car park and follow the road signs or approximately 18 kilometres. Alternatively at the left turn to the Bay of Fires and The Gardens, you can straight ahead to Binalong Bay – Voted The best beach in Australia.
What is there to do/see in St Helens?
We have some of the most amazing sand dunes in Australia (Perone) we also have some of the best fishing and boating in Australia and Saint Helens is recognised as the game fishing capital of Tasmania. We have some of the best mountain bike tracks in Australia if not the world. We also have some of the best wineries in the country and the amazing East Coast drive. We have Binalong Bay which was recently awarded the best beach in Australia, and we have the Bay of fires highly visited for its red rocks. Also have some of the best surfing in the country as well as some of the most amazing waterfalls and rainforest. Tourist attractions include, golf, bike and walking trails, the serpentarium Pyngana Dairy and the Pub in the Paddock.
Can I host a wedding at The Panorama Hotel?
Yes, The Panorama Hotel offers waterfront wedding spaces overlooking Georges Bay, with flexible options for intimate celebrations through to larger weddings.
Can wedding guests stay onsite?
Yes, The Panorama Hotel offers 60 guest rooms, making it convenient for wedding groups and celebrations.